Guarantee

RULES OF WARRANTY SERVICE FOR LEGAL ENTITIES AND INDIVIDUALS

RULES OF WARRANTY SERVICE FOR LEGAL ENTITIES AND INDIVIDUALS

1. General Provisions

These Rules apply to Grad-SB clients (hereinafter referred to as the Company). The Company accepts equipment purchased from it for warranty repair, provided that the Client complies with the rules for its operation, transportation and storage during the warranty period.

2. Terms of warranty

2.1. The warranty period for domestic equipment is determined by the manufacturer and is specified in the documentation attached to the equipment.

2.2. The warranty period for imported equipment is 12 months from the date of sale.

3. Conditions for accepting equipment for warranty repair

3.1. Faulty equipment must be: clean; in a complete set (exceptions are equipment for which repair and diagnostics of components are provided separately); with a copy of the sales invoice; if possible, in the original packaging.

3.2. All claims of the Client must be expressed in writing with a description of the sequence of actions as a result of which a malfunction of the equipment was detected or its performance was lost.

4. The client loses the right to free warranty service in the following cases:

4.1. In the presence of traces of opening, or mechanical damage to marking plates and stickers, traces of their re-gluing; abrasions that made it impossible to read the serial number;

4.2. In case of internal or external mechanical and electromechanical damage to the equipment (cracks, chips, dents, swelling of elements, traces of burning, soot, etc.);

4.3. In case of damage resulting from exposure to the elements, fire, aggressive environments, high temperatures; in case of damage caused by rodents, insects, as well as due to transportation and improper storage;

4.4. If there are foreign objects inside the equipment case, regardless of their nature;

4.5. When any structural changes are made, or when the equipment becomes inoperable as a result of user intervention in the hardware and software part of the equipment included in the delivery set;

4.6. In case of violation of the network power standard, or when using the equipment in an abnormal mode;

4.7. In case of damage to the equipment that occurred during installation, installation or operation. Typical cases of non-compliance with the rules for installation and operation of equipment:

4.7.1. Regular connectors, plugs, and other switching components are cut off;

4.7.2. Polarity reversal when connecting device leads;

4.7.3. Failure at an overestimated supply voltage in excess of that specified in the specifications;

4.7.4. Failure of the elements of the device as a result of a thunderstorm (electromagnetic pulse);

4.7.5. Camera lens is out of focus;

4.7.6. Visual damage to the monitor screen (cracks, chips, shedding of the phosphor, etc.);

4.7.7. The vacuum of the kinescope is broken (when turned on, a characteristic crack is heard), etc.

5. The term for performing warranty repairs is determined by the nature of the malfunction and the availability of components.

6. Post-warranty (paid) repair of faulty equipment, for which there is relevant technical documentation and necessary components, is carried out after the cost and terms of repair have been agreed between the Client and the Company.

7. Shelf life for refurbished equipment Under the US Consumer Services Regulations, refurbished equipment will be stored free of charge for 10 days. If the order is received by the Client after 10 days after the deadline for its execution specified in the contract, the Company has the right to recover from the Client

- if the repair is paid: a penalty in the amount of 1 percent of the cost of the service (work) for each day of its storage, but not more than 50 percent of the cost of the service (work).

- if the repair is under warranty: 1 percent of the value of the goods for each day of its storage, but not more than 50 percent of its value.

At the same time, if the Client fails to appear to receive the product manufactured under the contract, the Company has the right, after 6 months from the date when, according to the contract, the product must be handed over to the Client, and subsequent two-fold written warning, sell the product in the prescribed manner, and offset the proceeds against all due to the Company payments.